My car needed an inspection of the break and lights, which was required by DMV. the break inspection passed, but the light did not, because the fog light did not work. the lady called me and said that this is the problem. I asked if they can fix it, she said no, but they can remove the foglights. I asked about the cost, she said $315, because the have to remove the bumper totally to access the foglights and remove it. I said ok do it. when I got my car back , I noticed that instead to remove the bumper they just openend the liner behind the bumper and removed the foglights which can be done in 15-20 minutes. When I called back and asked if they removed the bumper? the lady did not answer and just said they have removed them. So my point is they charge based on the procedure they have on the paper, but in practic they work more less and this is a kind of robery.
Hi Ahmad. You are correct, we charge based on the job, not the time it takes to complete it. As you've stated above, we presented you with the price prior to performing the work, and you gave us your approval to do so. We apologize that you're unsatisfied with the price following that approval. If you'd like to discuss your visit further, feel free to give us a call at 831-899-2425.
- Wayside Garage