Seaside Auto Repair

Mon - Fri: 8:00 AM - 4:30 PM
5

Would definitely recommend this place. Very friendly staff, very knowledgeable and went out of their way to make sure I knew what was being done to my car. Not your typical mechanic who tries to nickle and dime you. Definitely going back!

5

5

Really nice people, love that they send the diagnostic info via email with photos

5

I contacted Wayside Garage the week before to schedule an appointment for a ridiculous requirement from the DMV. From the beginning phone call to the end of the inspection Wayside Garage was extremely professional very courteous and I could tell by the operation as I sat in her office waiting that they truly appreciate their customers and their customers concerns. I would not hesitate to recommend or would I hesitate to use Wayside Garage again.

5

3

No, I unfortunately would not recommend Wayside Garage. I recently brought my car in for a number of issues, and after an extensive phone conversation about the work I wanted performed with Stacey, I was confident in bringing my car in. I had another conversation with Sabrina upon bringing my car in, reviewing the work that was supposed to be performed on the vehicle. I had to reiterate a number of issues that I needed to be looked at that did not make it into the system--I had just driven my car down from Alaska, putting approximately 4000 miles on it. I needed an oil change, a "post-trip" inspection because my check engine light was on, the lightbulb in my dash replaced (with it out, I cannot see my speed or my fuel level at night), as well as asking whether or not the technician thought my vehicle would pass a smog test (since you aren't currently performing smog checks, I was just asking for an indication as to whether it might be worth it or not). I was told that the cost estimate for this was $275, though that was including a high estimate for labor, and the total would likely be lower, not higher. I dropped my car off early on a Friday, and was notified at around 4PM later that day that the vehicle needed to be kept over the weekend, so that it could be looked at on Monday. I understand that these things happen, but it was mightily inconvenient to be without my vehicle for an additional 3 days--had I known this was the case, I would have been far less likely to schedule an appointment on a Friday. From what I gather, the labor to check my engine codes was extensive. I received a full report of everything that was wrong with my car, and the problems that would make it unlikely to pass a smog check--which would cost a significant amount of money for me to repair. My oil was serviced and my fluids changed, which was great. However, the service bulb was not replaced, nor was it looked at. I believe this must have been a miscommunication between Sabrina and I when I dropped the car off, however it is supremely frustrating that this item never made it onto my work order, considering it had been communicated to Stacey in my initial phone call, and to Sabrina at the time I dropped off my vehicle. In the end, I was charged the full $275, presumably for labor figuring out what was causing my check engine light to go off. However, when I told Stacey that the dashboard bulb light was overlooked, she told me that it would be roughly $200, and I would need to make another appointment the following week. When I elucidated her as to the above information, she said she would check on the issue, and get back to me. It's been a week, and I've heard nothing. I have too much to do right now to continue to chase Wayside over this issue, but I'm extremely disappointed in this service. I paid the maximum amount that was authorized to charge me for the work being performed, however, not all of the work WAS actually performed. Stacey and Sabrina were both extremely helpful in their interactions with me, however, in the end, the work that I needed to be performed on my vehicle was NOT performed, and I was charged the maximum amount for it. This has been extremely frustrating and disappointing--I do not want to be conflictual with Wayside over this issue, but I cannot in good faith recommend their services after this experience, especially after being sent MULTIPLE followup requests to review their services.

5

Outstanding customer service!! Wayside provided an accurate diagnosis and timely service replacing brake pads and rotors for my son’s Dodge Challenger. They have earned our business next time we need it because I know their family’s job well-done ensures my family’s safety.

5

Great experience! I highly recommend Wayside because of their service and great customer relations. Work was fast and reliable. Stacey and Sabrina are very personable. If you want the whole story keep reading. I usually use a different mechanic because I have been going there for a few years, but I needed a job done quickly before a trip. I called on a Friday and Stacey fit me in on the next business day (Monday) when my usual shop didn't have an opening. I check Google reviews regularly before using new services and Wayside had some really good reviews. Most of the reviews were spot on! My car wasn't starting but I wasn't sure if it was the battery, starter, or alternator. Stacey was willing to talk me through some troubleshooting on Friday before she even scheduled me or told me to bring the car in. Together we determined the battery probably wasn't the issue. Once I brought the car in (towed to their parking lot), they quickly diagnosed the issue and sent pictures and descriptions of everything. They have a great system in place for updates. Every time I had to talk to Stacey or Sabrina they were very helpful. When I picked my car up I actually spent about 20 minutes talking to them because they were so fun to talk to! Again, I highly recommend using Wayside. Worth the money for the value they bring on every level.

5

Wow is what I have to say. What an amazing shop ran by amazing people! I brought in my motorcycle on Thursday and said I needed a brake and light inspection ASAP because I need to get a license plate because I’m going on a road trip on Saturday. They had an appointment for the folllwing Monday but after hearing my story the great ladies in the front let me drop it off and they said they would get it done. I get a call Friday morning and it’s all done and good to go! So I got my license plate at the dmv and thanks to the awesome ladies and mechanics. It was almost weird to have a service be so good and fast! Best garage I’ve been to, and I don’t write reviews but these guys are worthy! Highly recommend!

5

Stacy and Sabrina were very professional and made my automobile headache go away in 2 days. I felt confident the technicians were taking the time to discover what was wrong with my car and fix it. the follow up diagnostic on most parts of my car I don't think about were presented by Stacy with clarity and visuals that made it interesting and helped me to have a plan to make sure I have a car check up in a few months! See you then and thank you all for a great customer service experience and merry Christmas 🎄

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