Monthly Archives: December 2019

The Value of Warranty Protected Parts

We live in a world where anything we want to find or anything we want to know are at our fingertips. Since there is so much information, both good and bad, shops are often asked if it is possible to install a part that a customer has purchased. Most of these parts are purchased online from one of the companies that spend a ton of money on advertising to get the average driver to go to their site. There are so many reasons why this is not a good idea but this month I wanted to write about one of the most important reasons. Warranty. Sure, there’s liability along with the possibility of getting the wrong part, but how much does your time mean to you? When a customer purchases their own parts, they are buying a do-it-yourself part. They are taking responsibility for that part. Let me give you an example of a situation that recently took place to better explain. A few weeks ago, a Jeep was dropped off with a clutch problem. The transmission had to be removed to access the clutch. T ... read more

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