Purpose of Position
The purpose of the Master Technician is to have a highly trained and knowledgeable employee able to diagnose, inspect, repair, service, and/or overhaul vehicle problems and maintenance.
All Master Technicians must be able to clearly demonstrate their physical and mental ability to perform services as well as detailed repairs. They must conduct every aspect of their job in an ethical manner. They must have the ability to explain the work needed to the service advisor/manager and to work well under pressure.
All Master Technicians must meet or exceed the standards set by the industry-recognized trade organizations. Master Technicians must be ASE Certified or working towards certification.
Master Technicians are required to have all of the necessary hand tools needed to efficiently perform their duties. They must also have the ability and willingness to attend training classes. All Technicians must be able to work a minimum and produce a minimum of 40 hours per week on a regular basis.
Areas of Responsibility
The technician’s responsibilities include but are not limited to a dedication: to the company’s mission statement, to company profitability, and to 100% customer satisfaction. Also, responsible for following the company policies and procedures as outlined here, in the employee manual, and in task-specific procedures.
Must work well with others as a team toward a common goal. He/she will have all work checked by a service advisor/manager before being turned in as completed.
Must commit to continue educating themselves through industry-recognized classes, seminars, and tests in order to keep up with changes in the industry and new vehicles.
Minimum Standard of Performance
Prior to the performance of any diagnostic procedures, it is required that the technician has a clear understanding of the customer complaint and that the necessary permission to perform the work has been granted. Before recommending teardowns, disassembly, or internal inspection, the technician must assure that the customer complaint cannot be resolved by an external service, or adjusted repair.
All diagnostic procedures, findings, recommendations, and services performed will be properly noted and documented in compliance with the procedures outlined by management.
All adjustments, repairs, and services will be performed in a manner as outlined in a recognized, professional publication. At no time will a minor (lesser) service be recommended when a more serious condition exists, or when the performance of a minor service may actually worsen a pre-existing condition, or cause a mechanical failure.
When specified on the technician’s worksheet, all replaced components will be saved for return to the customer. When not specified, replaced components will be saved until the day after a vehicle is delivered (or picked up).
Final Test Drive
All vehicles are to be inspected and test-driven for the purpose of assuring that the customer complaint has been alleviated. All vehicles are to be rechecked to assure the service was done in a professional manner and the vehicle has been cleaned and readied for customer delivery.
- Keep shop equipment clean and in good working condition.
- Assist other technicians as needed.
- Courtesy check.
- Communicate with customers about specific problems/diagnoses, with help from service advisor/manager.
- Clean tools and toolbox.
- Attend shop meetings as required.
- Assist with advertising efforts as required.
- Thoroughly clean own service bay.
- Review goals with supervisor/owner as set forth in the performance review.
- Attend semi-annual shop meetings as required.
- Review performance with supervisor/owner.
If you have any questions about this job description, contact the owner. You must notify the owner if at any time you can not perform the job or any portion of the job as described above. This job description is not a contract for employment and pertains to all At-Will associates only.