Purpose of Position
The purpose of the Apprentice Technician is to have an ethical person with a good attitude, who is able and willing to learn. He/she must be willing to learn from others as well as follow written and verbal procedures to service and repair vehicles. He/she must be willing to clean and maintain their work area and shop equipment.
All Apprentice Technicians must be able to clearly demonstrate their physical and mental ability to perform services as well as detailed minor repairs. They must conduct every aspect of their job in an ethical manner. They must have the ability to explain the work needed to the service advisor and to work well under pressure.
All Apprentice Technicians must meet or exceed the standards set by the industry-recognized trade organizations. Apprentice Technicians must be ASE Certified within two years of being hired and must complete master certification within four years of being hired.
Apprentice Technicians are required to have all of the necessary hand tools needed to efficiently perform their duties. They must also have the ability and willingness to attend training classes and follow the provided curriculum. All Technicians must be able to work a minimum and produce a minimum of 40 hours per week on a regular basis.
Areas of Responsibility
The technician’s responsibilities include, but are not limited to, a dedication to the company’s mission statement, company profitability, and to 100% customer satisfaction. Also, responsible for following the company policies and procedures as outlined here, in the employee manual, and in task-specific procedures.
Must work well with others as a team toward a common goal. He/she will have all work checked by a journeyman technician or service advisor/manager before being turned in as completed.
Must commit to continued education through industry recognize classes, seminars, and tests to keep up with changes in the industry and new vehicles. Technician Apprentices must also commit to a minimum of two years of hands-on classes through the automotive program at Monterey Peninsula College, consecutively while working at Wayside Garage.
Minimum Standard of Performance
Diagnosis – Prior to the performance of any diagnostic procedures it is required that the technicians have a clear understanding of the customer complaint and that the necessary permission to perform the work has been granted. Before recommending teardowns, disassembly, or internal inspection, the technician must assure that the customer complaint cannot be resolved by an external service or adjusted repair. And have journeymen technician confirm recommendations.
Documentation – All diagnostic procedures, findings, recommendations, and services performed will be properly noted and documented in compliance with the procedures outlined by management.
Mechanical Services – All adjustments, repairs, and services will be performed in a manner as outlined in a recognized, professional publication. At no time will a minor (lesser) service be
recommended when a more serious condition exists or when the performance of a minor service may actually worsen a pre-existing condition, or cause a mechanical failure.
Replace Components – When specific on the technician’s worksheet, all replaced components will be saved for return to the customer. When not specified, replaced components will be saved until the day after a vehicle is delivered (pick-up).
Final Test Drive – All vehicles are to be inspected and test-driven for the purpose of assuring that the customer complaint has been alleviated. All vehicles are to be rechecked to assure the service was done in a professional manner and the vehicle has been cleaned and readied for customer delivery.
- Immediate response to cleaning up spills. (Refer to Procedure)
- Procedure 8+ billable hours.
- Follow procedure.
- Clean up after themselves.
- Keep shop equipment clean and in good working condition.
- Use Protractor, All-Data software, and service and repair information.
- Use Protractor or AutoVitals software to research customer history.
- Assist other technicians as needed.
- Communicate needed maintenance in a timely fashion, in clear writing (see tech worksheet procedure).
- Communicate with customers about specific problems/diagnoses, with help from the service advisor.
- Clean tools and toolbox.
- Attend shop meetings as required.
- Assist with advertising efforts as required.
- Thoroughly clean own service bay.
- Review goals with supervisor/owner as set forth in the performance review.
- Attend semi-annual shop meetings as required.
- Review performance with supervisor/owners.
If you have any questions about this job description, contact the owner. You must notify the owner f at any time, you can not perform the job or any portion of the job as described above.
This job description is not a contract for employment and pertains to all will associates only.