I want to say that all the women in the office are very nice and friendly. Customer service was just fine. However, Wayside unfortunately wasn't able to fix my car. My car wouldn't start, and I took it into Wayside where they said I needed a new alternator, which is a pricey replacement (about $700), but understandable if that's the problem. I also asked them to replace a belt, which I was told was in pretty bad shape (I'm sure it was, the car is a 2004). After replacing the alternator and belt, I took the car home and 1) the new belt was screeching and had to be tightened, and 2) the next day the car again didn't start. After returning to Wayside, they could not immediately determine why my car continued to die, and quoted me another $350-400 bill just to continue running diagnostics. I couldn't really afford a $400+ bill in addition to the first one, so I decided to leave. They had to jump start my car just to get it out of the parking lot. I do not pretend to know anything about cars or the mechanic industry, but there were a couple of things that struck me the wrong way, that I believe are obvious to even those who are ignorant when it comes to fixing their car. When, after leaving Wayside, I took my car to a mechanic down the road, they were able to diagnose and fix the problem for under $200 and in a matter of an hour or two, which leads me to believe I was either overcharged or Wayside isn't as knowledgeable as its competitors. Also, it would seem to me that "best practices" would involve fixing the cheaper problems first, then jumping to a larger fix if necessary, such as replacing the alternator. In this case it was the opposite. Again, the women were very friendly, and I don't like complaining or telling someone how they should do their job, but the bottom line is that I wouldn't trust Wayside with my car in the future because it's clear that there are cheaper and equally effective and efficient alternatives.