Seaside Auto Repair

My review is not about the employees because they were overall all very professional and friendly. The reason for the one star is because they need to be more transparent when it comes to charges when using a credit card. I utilized the financing option for the tire replacement and diagnostic. Prior to dropping off the car, I asked if they accepted the financing option and I was told yes, but was never told about the extra charge. When I picked up my car on 4/29 I was presented with a grand total of $852. I gave them my credit card and I come to the surprise of being charged a total of $928.61. That is almost $80 extra dollars. When I asked about it in the moment, I was told that it was CFNA financial that charges that. After speaking with CFNA turns out they do not charge that. After calling Wayside garage and speaking with Stacey, she finally clarified that Wayside garage charges that because their credit card machine charges them a processing fee. She seemed more annoyed having to explain to me again, but this time because she had to be transparent about the charge. That is all I had asked for and nowhere in the shop do they have a notice indicating an additional charge is added for credit card charges. I noticed that someone else left a review about the same issue 8 months ago and at that time, they indicated that they were in the process of finding an alternative credit card processor to eliminate that extra charge nonsense. I would think that with their high charges for labor work, that they would have found that credit card processor 8 months later. They should be transparent with that practice. Overall glad that I did not spend close to $3,000 plus on replacing the front struts of my vehicle. I knew something seemed off with being charged more for labor than the actual parts. I ended up taking my car to Newton Bros down the road and got the same job done for $920, used the same financing option there, and no extra charges for doing so. Transparency comes a long way.

Very thorough and very friendly and polite. Found the problem & fixed it. Also, I appreciate the the "shuttle" service.

Another great service experience at Wayside; timely and high quality! Services: Tires, Oil change

Friendly, professional, and very transparent of the process. Service: General repairs & maintenance

The best customer service I have had with any auto repair shop. From the second you call the shop, they welcome you to their family. They took the time to listen to my problem, do a very thorough inspection of my vehicle, price out multiple options and courses of action. During the inspection and repair, photos were taken and uploaded so you can see the work being done. When the repair was complete, without asking or expecting, my car was cleaned, tires shined and pulled around to the front for me. Sabrina and Stacey were very helpful, professional, and awesome people to get to know. Being in the military I have lived in Alabama, Kansas, and most recently Alaska. This family owned business is one of the best I have had the pleasure of working with! Services: Wheel alignment, Steering & suspension repair, Brakes, Auto engine diagnostic, Engine repair, Carburetor cleaning, Air & cabin filter replacement

Alright so I would like to start that they have amazing customer service, which is why I gave them two stars. They were very friendly and nice. However, the niceness does mask their way of making money. I by all means recognize this is a business and they need to make money, but they tried to run me dry. I went in for a brake check and they told me my rotors, my brake pads, and my calipers needed to be replaced...and they quoted me more than 1500 dollars to do all of them. I did not have the money for that so I asked if I could just do brake pads and rotors. They told me no. They said I would lose the warranty and the technician said the calipers needed to be replaced as well because "they were 10 years old". They also tried to up-sell me on a TON of other things. I trusted them because they seemed very nice but I wanted to double check (I am not familiar with brakes on cars and the prices). I went to another very reputable mechanic and they told me that yes, my rotors and brake pads needed to be replaced (my car sat for awhile) but my calipers don't. And guess what...it would cost a little more than $300 to do all of them. I went from $1600+ to $300+ just from going to a different mechanic. The mechanic told me they actually attended a training by Wayside Garage, and Wayside Garage were teaching their employees specific tactics on how to up-sell their customers on things they really do not need. I don't usually leave reviews but wow. I do not know about their other services, but do NOT go here for brakes. I am editing this review as a reply to the owner's reply of this review. They said they recommended calipers only because of the difference levels of wear on the break pads...the thing is, calipers are not the only thing to create uneven wear of breakpads. To find out whether or not the calipers actually need to be replaced you must take the calipers off to check them. There are a couple other things that can cause uneven brake pad wear, including rust. And o boy were my brakes rusty. I left my car sitting for awhile due to a faulty transmission and I did not know about the rust until I took it to the other shop because wayside garage DID NOT tell me about allllllll the rust that was coating my brakes. Now, I should have looked, that was not good on my part, but when they called me to tell me how much my bill was going to be they did not say a single thing about HOW rusted my rotors and brake pads were which can definitely make the brake pads unevenly wear. I also know for a fact they did not take a part my breaks because I did the brakes myself and everything was still extremely rusted together... The other shop was nice enough to tell me there was a bunch of rust on my car....Wayside Garage would rather leave that information out so they can just tell me my calipers needed to be replaced. Service: Brakes

Excellent service Services: Wheel alignment, Auto engine tuning