Dropped my car off at 9:30 am for an oil change and a simple fuel inspection. Was told I would get a email and a call didn’t get it til well after my wife called at 3:00 right about the time my wife went over there. We have a warranty through our dealership and they are supposed to be the authorized mechanic but apparently they don’t really want to be cause the whole time my wife is trying to figure out how we are paying them more than the dealership all she heard was problems with a warranty and a list of “problems” that weren’t and issue 5,000 miles ago. I don’t know if it’s the appearance of inflated charges based off doing things not asked to do or the fact they appear to be unwilling partners in the program but while they may treat every car like family. This is not the case for the owners. Well at least this owner and my warranty company will have to explain why I paid over the deductible when my warranty covers everything even the radio .......
Mr. Anderson this is the first I’m hearing about this. I’ll give you a call tomorrow so you can explain what happened. Normally I contact the warranty companies. I’ll do what I can to see what we can do for you. My apologies for the confusion and for the time issue.
- Wayside Garage