As a female rider, I always get nervous in a mans world, even when I'm contacting a dealer for a bike for my husband. But I can tell you, at West Coast I was warmly greeted by Terry with dignity, respect and courteousness. Explaining that I made an appointment online with Sonny, Terry immediately called for Sonny to come out and meet us. Both guys explained the process well, with Terry taking us under his wing and walking us through the bike that we were there to see and then some. I myself was itching for an upgrade by the time we left! I'm so appreciative of the friendly nature of the entire crew! We were offered beverages and were kept entertained while the paperwork/financing was being processed. We were quite impressed with how well they have it down. While they crunch the numbers, they send you to the parts dept where they explain the catalog and all the fun stuff you can buy. Then that person walks up to the service dept and they explain how you'll enter and exit from the service area safely. They also explain the best ways to care for your bike. Once that brief concludes, they bring you back into the office where you'll sit for formal paperwork. It was smooth and easy and it made the time fly by. My husband drove home tonight on his new-to-him Road Glide and I had the pleasure of driving behind him being jealous for his upgrade! Thanks to all at West Coast for the help today! Y'all made it such a pleasure to hand over $20k