Seaside Auto Repair

It is great and I would refer everyone to them.

Superb.

My wife and I recently dropped off a 2002 GMC Sierra 3500. The shop's staff in a single day was able to conduct a detailed inspection and identify all the maintenance that we had overlooked when moving from the east coast. The text message and email of detailed results with photos from the inspection demonstrated a level of customer service and transparency that I have seen in years. The level of professionalism and customer service has earned my business as long as I am in the Monterey Peninsula. I highly recommend taking your vehicle to Wayside Garage, they are honest, transparent, and do a quality job at a fair price.

Professional

Yes

It was great.

Friendly and professional customer service

Both are excellent. This was my first use of their facility and it was very positive!

I came into wayside in November 2020 due to the fact that my service engine light had come on with a running too lean code. At the time I was tight on money so I couldn't afford the many repairs they recommended. I had them do a brake fluid flush which was done fine I thought. I came back in this year in March after saving some money to do the recommended intake manifold gasket replacement. I was under the impression that this would fix my issue. This was listed in the most important repairs section that they made for me. After inspecting my car they let me know I needed a brake fluid flush again, which I thought was impossible. It had been done only 3 months prior. They told me I haven't been driving it enough and that's what caused it which after speaking to other mechanics just doesn't add up. They tried to convince me to wait a few months to do it despite it being in the highly recommended section. I asked the lady Stacy I think if she could tell me the procedure followed for a brake fluid flush. She simply said "They use equipment and they know what they are doing." They did do the brake fluid flush again free of charge and then replaced the intake manifold gasket. The intake manifold gasket replacement was an expensive repair about $1300. After driving to and from San Jose a couple times the light turned back on again. I went back and after the inspection they determined that my brake fluid had moisture again!! This would be impossible after only a couple days!! They later made the excuse that their equipment was not calibrated correctly? They also replaced a hose that was leaking I guess. After picking it up got one mile down the street and the light turns back on again! What I have an issue with is making it seem like this expensive job will fix my issue when they could have tried many other less expensive options first. Also if you ever question anything they are doing they are quick to turn from sweet to sour. For instance when my fiancé and his dad came to pick up the car, my fiancé's dad mentioned he is a mechanic and it seems like they weren't following how a good mechanic would proceed with test driving and what not. The lady at the front said "Well if your a mechanic maybe YOU should fix it." This seems quite insulting. I don't think it's so much to ask at the very least test drive the car to see if the light turns back on and let the customer know!

Stellar customer service.