My review is not about the employees because they were overall all very professional and friendly. The reason for the one star is because they need to be more transparent when it comes to charges when using a credit card. I utilized the financing option for the tire replacement and diagnostic. Prior to dropping off the car, I asked if they accepted the financing option and I was told yes, but was never told about the extra charge. When I picked up my car on 4/29 I was presented with a grand total of $852. I gave them my credit card and I come to the surprise of being charged a total of $928.61. That is almost $80 extra dollars. When I asked about it in the moment, I was told that it was CFNA financial that charges that. After speaking with CFNA turns out they do not charge that. After calling Wayside garage and speaking with Stacey, she finally clarified that Wayside garage charges that because their credit card machine charges them a processing fee. She seemed more annoyed having to explain to me again, but this time because she had to be transparent about the charge. That is all I had asked for and nowhere in the shop do they have a notice indicating an additional charge is added for credit card charges. I noticed that someone else left a review about the same issue 8 months ago and at that time, they indicated that they were in the process of finding an alternative credit card processor to eliminate that extra charge nonsense. I would think that with their high charges for labor work, that they would have found that credit card processor 8 months later. They should be transparent with that practice. Overall glad that I did not spend close to $3,000 plus on replacing the front struts of my vehicle. I knew something seemed off with being charged more for labor than the actual parts. I ended up taking my car to Newton Bros down the road and got the same job done for $920, used the same financing option there, and no extra charges for doing so. Transparency comes a long way. Services: Tires, Vehicle Inspection
Thank you for your feedback Luis. It appears that there is still a misunderstanding in regards to using the CFNA financing. I am not sure why CFNA would tell you that they do not take a percentage of the amount financed because they do in fact take a percentage of the final invoice. It is not the credit card machine that charges. As for our conversation, I apologize if it came off as annoyed, that was not my intention. I thought that I had explained the process in the previous conversations that we had but in reading your feedback, I can see that you are still unclear on how their program works. Moving forward, we will need to decide if we will continue to accept the financing option, which is why I offered to accept an alternative payment for your service and credit back your CFNA total including their fee. I wish you the best and hope that you find what you are looking for.
- Wayside Garage