5

Many many friends have urged me to go to this service since my dealership warranties are over with…. I must say the Staff and mechanics are beyond superb, professional, and genuinely down right friendly… the sigh says owned by family..& I will say they made me feel like they were my family… had Wheel Alignment done… mechanic did a great job… Stacy and Sabrina the mom & daughter managers were just great… I’ll be going back again real soon.. Wayside is now my place to go to get great work done on my car… Very honest thorough work… done here.. I highly recommend…

Russell, thank you for your review and feedback on our friendly staff, professionalism, and service! Glad you decided to put your trust in us and we could help you out and are looking forward to seeing you back in the shop again!

- Wayside Garage
5

Excellent experience w/ Great people providing great service! Thanks again!

Mario, thank you for the great review! We're always happy to help in any way we can and are so pleased to hear about your excellent experience. See you next time!

- Wayside Garage
5

We appreciate your feedback, Arzell! We are happy we could provide you with a 5-star experience, we always want to be the best we can be for our customers. Thanks again!

- Wayside Garage
5

Robin, thank you for your review. We are happy that we could provide you with a 5-star experience!

- Wayside Garage
5

Christian, thank you so much for the 5-star review and for putting your trust in us! See you next time!

- Wayside Garage
1

My review is not about the employees because they were overall all very professional and friendly. The reason for the one star is because they need to be more transparent when it comes to charges when using a credit card. I utilized the financing option for the tire replacement and diagnostic. Prior to dropping off the car, I asked if they accepted the financing option and I was told yes, but was never told about the extra charge. When I picked up my car on 4/29 I was presented with a grand total of $852. I gave them my credit card and I come to the surprise of being charged a total of $928.61. That is almost $80 extra dollars. When I asked about it in the moment, I was told that it was CFNA financial that charges that. After speaking with CFNA turns out they do not charge that. After calling Wayside garage and speaking with Stacey, she finally clarified that Wayside garage charges that because their credit card machine charges them a processing fee. She seemed more annoyed having to explain to me again, but this time because she had to be transparent about the charge. That is all I had asked for and nowhere in the shop do they have a notice indicating an additional charge is added for credit card charges. I noticed that someone else left a review about the same issue 8 months ago and at that time, they indicated that they were in the process of finding an alternative credit card processor to eliminate that extra charge nonsense. I would think that with their high charges for labor work, that they would have found that credit card processor 8 months later. They should be transparent with that practice. Overall glad that I did not spend close to $3,000 plus on replacing the front struts of my vehicle. I knew something seemed off with being charged more for labor than the actual parts. I ended up taking my car to Newton Bros down the road and got the same job done for $920, used the same financing option there, and no extra charges for doing so. Transparency comes a long way. Services: Tires, Vehicle Inspection

Thank you for your feedback Luis. It appears that there is still a misunderstanding in regards to using the CFNA financing. I am not sure why CFNA would tell you that they do not take a percentage of the amount financed because they do in fact take a percentage of the final invoice. It is not the credit card machine that charges. As for our conversation, I apologize if it came off as annoyed, that was not my intention. I thought that I had explained the process in the previous conversations that we had but in reading your feedback, I can see that you are still unclear on how their program works. Moving forward, we will need to decide if we will continue to accept the financing option, which is why I offered to accept an alternative payment for your service and credit back your CFNA total including their fee. I wish you the best and hope that you find what you are looking for.

- Wayside Garage
1

My review is not about the employees because they were overall all very professional and friendly. The reason for the one star is because they need to be more transparent when it comes to charges when using a credit card. I utilized the financing option for the tire replacement and diagnostic. Prior to dropping off the car, I asked if they accepted the financing option and I was told yes, but was never told about the extra charge. When I picked up my car on 4/29 I was presented with a grand total of $852. I gave them my credit card and I come to the surprise of being charged a total of $928.61. That is almost $80 extra dollars. When I asked about it in the moment, I was told that it was CFNA financial that charges that. After speaking with CFNA turns out they do not charge that. After calling Wayside garage and speaking with Stacey, she finally clarified that Wayside garage charges that because their credit card machine charges them a processing fee. She seemed more annoyed having to explain to me again, but this time because she had to be transparent about the charge. That is all I had asked for and nowhere in the shop do they have a notice indicating an additional charge is added for credit card charges. I noticed that someone else left a review about the same issue 8 months ago and at that time, they indicated that they were in the process of finding an alternative credit card processor to eliminate that extra charge nonsense. I would think that with their high charges for labor work, that they would have found that credit card processor 8 months later. They should be transparent with that practice. Overall glad that I did not spend close to $3,000 plus on replacing the front struts of my vehicle. I knew something seemed off with being charged more for labor than the actual parts. I ended up taking my car to Newton Bros down the road and got the same job done for $920, used the same financing option there, and no extra charges for doing so. Transparency comes a long way.

Thank you for your feedback Luis. It appears that there is still a misunderstanding in regards to using the CFNA financing. I am not sure why CFNA would tell you that they do not take a percentage of the amount financed because they do in fact take a percentage of the final invoice. It is not the credit card machine that charges. As for our conversation, I apologize if it came off as annoyed, that was not my intention. I thought that I had explained the process in the previous conversations that we had but in reading your feedback, I can see that you are still unclear on how their program works. Moving forward, we will need to decide if we will continue to accept the financing option, which is why I offered to accept an alternative payment for your service and credit back your CFNA total including their fee. I wish you the best and hope that you find what you are looking for.

- Wayside Garage
4

Very thorough and very friendly and polite. Found the problem & fixed it. Also, I appreciate the the "shuttle" service.

We appreciate your kind words and support, Michael! Thank you for choosing Wayside Garage as your destination for auto care in Seaside!

- Wayside Garage
5

Another great service experience at Wayside; timely and high quality! Services: Tires, Oil change

Thanks for coming to see us again, Douglas! We'll always work to provide you with excellent service and we appreciate your continued support. Please don't be a stranger, and give us a call any time your Durango needs some TLC. Take care, drive safe, and come again soon!

- Wayside Garage
5

Hey Jr Castro! Thank you for leaving us a 5-star rating! The team here at Wayside Garage hopes we can continue to assist you whenever it's needed. Have a nice day.

- Wayside Garage
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