This was my first visit to Wayside and it was also my last. Although the car appears to be fixed, the communication throughout the service was poor at best. I dropped my car off on a Thursday and was told I would not receive an estimate until Monday. No one contacted me on Monday and halfway through Tuesday I called them. I was then told my car would be ready Thursday afternoon but received a message saying it would not be until Friday. No one called Friday, I finally called them after 4 and they said they would have to call me back. When they did, they said my car was ready. I picked up my car and signed the work order saying the charges came to (xyz), but I found out this morning that they charged an additional amount of almost 40 dollars for paying by card. No one ever said anything about an additional charge for paying with a debit card. If their communication had been better, I would most likely make them my garage of choice. Maybe paying a little more attention to new customers might be a good idea. Service: Auto engine diagnostic
Clark, we're very sorry for the lack of communication you experienced throughout your recent repair service here at Wayside Garage. We recognize it's not an excuse, but we hope you'll understand this is a very rare occurrence and not at all the norm for our shop. In regards to the credit card processing fee specifically - we apologize for the inconvenience. Our office staff should have absolutely advised you to this and we've made sure this will not happen to other customers in the future. You may also be pleased to know that we are in the process of finding an alternative credit card processor to try and eliminate this additional charge issue entirely. If there's anything we can do to turn a negative experience into a positive one, please let us know. We'd very much like to work with you again and showcase the world class service we're known for.
- Wayside Garage