Seaside Auto Repair

Mon - Thu: 8:00 AM - 4:30 PM
Fri: 8:00 AM - 4:00 PM
1

A COLOSSAL waste of time. I'll go out on the record here and say I understand this place is pricey. However, when I called I expressed I was on a budget after explaining the repairs I might need and was assured that the price would be cheaper than the dealership which I had already gone to. I brought my vehicle to the Garage, and everything seemed great at first. The service was good, and I was informed the inspection and recommendation for repairs would take about a half-day (which was fine as I had brought it in for a 10:30 am appointment). Everything past this point deteriorated fairly quickly. First, I had gone pretty much the entire day without any updates on my car. It took all the way until 4:00 pm (30 minutes before they closed) when I decided to call myself, and they told me they hadn't even inspected yet. Yeah okay, that's definitely not a half-day. I would have been totally okay with this if I had been informed it was taking longer than expected, but they were on the verge of closing for the day and no one had contacted me. Second, the next day when I finally did receive my report and recommendations, it was almost 2x more than the amount the dealership had quoted me for parts and labor. Like I said, if I hadn't been told on the initial call that they'd likely be cheaper, I would have never gone here in the first place. It's basically a free $200 for them. I expressed my issues when I picked up the car the next day (finally) and was met with a fairly condensing response about being a premium garage and that no one would have told me that their prices would be cheaper than the dealership (which is explicitly NOT what I was told on the phone). Fairly abysmal experience, and it's unfortunate because I felt very good about the choice I made initially. They seem like good people and provide good service, but at the end of the day I don't appreciate being told information that wasn't even close to accurate. They can deny that anyone said that, but I wouldn't have set foot in this shop if they didn't stress a cheaper than dealership rate when I set up my appointment.

5

Excellent work and very professional!

5

We love Wayside Garage. We started bring our Toyota Camry there after our purchase and they have been fantastic Stacy and Sabrina are very friendly and professional. We trust them explicitly and always check with me before doing any extra work that is recommended. They are fantastic.

5

They’re the best! It is the unbeatable combination of very skilled, conscientious work and the welcoming environment created by the office staff, starting with Stacy and Shortie and on down the line.

5

I just spoke with Stacey and she was very kind and courteous. Apparently, the mechanic and customer service person who I spoke with are no longer there, most likely due to not performing to the standards set by the company. I appreciate she took the time to address my experience. While it is not possible for my unfortunate experience to be corrected, I do feel confident the company would care about my next one.

5

Great customer service. Friendly staff. Very happy with the quality and information I was given.

5

Wayside was on time, gave me a detailed report of what they found while examining the vehicle, gave me options along with pricing. Did the work on time and are a friendly shop to go to.

5

Outstanding customer service support and satisfaction the work was top notch would recommend them and will use them again

5

Great

3

Very kind people and great service. I loved the diagnostic printout they gave me. I’m giving them 3 stars simply due to pricing. It was way to expensive to do some repairs. I was quoted over $2000 for a part that cost $200 and a couple hours of labor. The people there are very kind and actually care to help you. I just wish their prices were lower so I could use their services more. Service: General repairs & maintenance

We appreciate your honest and thoughtful review, Ashleigh, and are grateful for the opportunity to provide you with a thorough diagnostic and list of recommended services. We believe we'd be doing a disservice if we were not 100% transparent with our customers about what their vehicles need - the good, the bad, and the ugly. We understand that our pricing does not fit everyone's budget, and we're sorry this was cause for you to delay repairs. We never advertise ourselves as the cheapest option, and charge a fair price and not a penny more in order to provide quality parts and service. We also carry the best warranty in our area, 3 years/36,000 miles. We are able to do so because we use only quality parts from reputable suppliers. We hope this helps explain the reasoning behind our cost, and we also hope that you'll consider working with us again in the future. It would be our absolute pleasure to help you extend the life of your Jeep as long as possible.

- Wayside Garage
Wayside Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Wayside Garage (831) 899-2425 if you have any issues in accessing any area of our website.