Seaside Auto Repair

Mon - Fri: 8:00 AM - 5:00 PM
5

Wayside Garage was a great place to take my vehicle. They are great at what they do. Our only complaint is the gentleman that was assisting us who was very courteous and polite, however we felt like we were being pressured to spend alot more money than anticipated. I only brought my vehicle here to get a tune up and to check on the stabilitrak system on what it would cost to fix the issue. Unfortunately we were told that we had to get 2 new front tires, a new battery and alternator before he would do a tune up. I asked him how much that would cost and he told me the price which i wont say. I thanked him and told him i cant afford all that at the moment and i will pick up my car and pay the $500 diagnosis fee. He then told me my car is unsafe to drive and it needs to be towed off the property. I appreciate your concern. My wife goes to pick up the car and was told that they typically notify the non emergency police number about an unsafe vehicle on the road. This is after I just told him I couldn't afford to get new tires and a battery and alternator along with the tune up. My wife felt threatened and i dont appreciate that. I know thats not how you meant it but you should just warn customers about there car and thats it. You dont have to mention that you usually call the police if a car is unsafe. Im sorry but i cant afford what your suggesting at the moment. I would of hoped you could understand our situation. I didn't expect to leave your place of business feeling like we couldn't afford a thing but a diagnosis. I know this is a family business and they are great at what they do. I won't allow this experience to never come here again because they are great at what they do. I want you guys to know that this is a great business and are very thorough with pictures sent to your email. Prices are expected for the quality work that they do. I will definitely go back. Thank you Wayside!!!

Thank you for taking the time to share your experience with us at Wayside Garage. There's no need to be sorry; we truly appreciate your feedback as it is an opportunity for our continuous improvement and ensuring that our communication and services align more closely with our customers' needs and expectations. We're sorry to hear that your recent visit fell short of the high standards you've previously enjoyed with us. Our number one priority is your cars safety, not only for our customers but for all road users. When we encounter vehicles in conditions that could pose significant safety risks, such as tire issues with your car, we are bound by our professional and ethical obligations to advise against driving the vehicle until those critical issues are resolved. It was never our intention to make anyone feel threatened or to imply wrongdoing because of a vehicle's condition. We're sorry if this wasn't communicated clearly and caused distress. We're taking your feedback seriously and will work on how we share our policies and reasons behind them, to avoid any unnecessary alarm or discomfort. We understand the dilemma posed by unexpected repairs, especially when they exceed the budget. Our intention in highlighting the issues with the battery, alternator, and the need for tires before the ignition tune-up was to ensure that any repairs done would be effective and not masked by underlying issues that could lead to further complications down the road. We always try to prioritize repairs based on their urgency and safety, and we aim to stay within what you can afford. This is one of the reasons we offer financing programs. Regarding the procedure to release our liability for vehicles deemed unsafe, the State of California provides us with two options: we can either arrange for the vehicle to be towed or we must contact the police. This standard practice is designed to mitigate liability and safeguard public safety. It's important to us that this policy is communicated clearly and sensitively, to avoid any distress or misunderstanding. If this caused concern or made you feel uncomfortable, we sincerely apologize. Our goal is to ensure that our customers are fully informed about their options without feeling excessive pressure or alarm. Thank you for your recognition of our technicians' skills and our commitment to quality work. Our team is passionate about being here to support your vehicle's maintenance and repairs, prioritizing your needs and budget. We are happy to further explain or discuss your concerns and how we can make your next experience better. Thank you once again for your candid review. Feedback like yours is essential for our continuous improvement. We look forward to the opportunity to serve you again, striving to regain your trust and demonstrate our unwavering commitment to your satisfaction and safety.

- Wayside Garage
5

I must commend you and your staff at Wayside Garage for your exceptional dedication in diagnosing and resolving the perplexing issues with my 2020 Jeep Grand Cherokee Trailhawk. Despite months of troubleshooting alongside your technicians, we couldn't pinpoint the root cause of the intermittent no-start problem plaguing my vehicle. However, thanks to the tireless efforts of Stacey and her team, who invested countless hours in testing and process of elimination, the problem was finally resolved. The level of attention and care my vehicle received went above and beyond my expectations. I am immensely grateful and consider myself fortunate to have found such a committed team. You have undoubtedly earned a customer for life. My sincere thanks to everyone at Wayside Garage for their unwavering determination in resolving my car's issues!

Michael, We can't thank you enough for your kind words and for giving us the opportunity to tackle the challenges with your 2020 Jeep Grand Cherokee Trailhawk. Your experience truly showcases the dedication and team spirit that we value so much at Wayside Garage. It was a complex journey, filled with detailed troubleshooting and determination by our whole team, working tirelessly together to solve the intermittent no-start problem. Your patience and collaboration during those months were crucial to our success. We're beyond pleased to hear that the attention and care your vehicle received from our team exceeded your expectations. It's feedback like yours that reminds us why we do what we do. Knowing we've earned your trust and loyalty is the highest compliment we could receive. A huge thank you from all of us here for recognizing our efforts and for considering yourself fortunate to have found us. We feel just as fortunate to have customers like you. You've got a team for life at Wayside Garage, ready to provide the same level of dedication and care for any future needs. Your appreciation means everything to our team, and we're all looking forward to serving you for many more years to come.

- Wayside Garage
5

Wayside Garage has taken care of all of my cars for years! Everyone is very professional and I feel confident that my Mercedes and my Yukon are fixed right!

Thank you Ms. McDonald! We are honored to care for your cars for many years. Being able to care for multiple generations makes our hearts happy. We appreciate your continued trust and look forward to seeing you and your cars for years to come.

- Wayside Garage
5

Highly recommend Wayside Garage! Professional, knowledgeable, and friendly. Outstanding customer service!

Thank you Janice for such a warm recommendation! We're so happy to hear you enjoyed your experience with us. It's our mission to provide not just expert car service but also an excellent customer care! We appreciate your trust in Wayside Garage and look forward to seeing you again. Safe travels!

- Wayside Garage
5

Brandon and the whole staff were very professional and attentive. Brandon explained everything in detail and answered all my questions.

Thank you for the amazing review, Daryl! We are delighted to hear that you had such a great experience with Brandon and the rest of our team. It is always our goal to provide professional and attentive service, ensuring that all your questions are answered. We are here for you anytime you need us!

- Wayside Garage
5

Thank you for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. Taking care of our fleets is one of our top priorities. We look forward to seeing you at the next service.

- Wayside Garage
5

Good service

Claudia, thank you for your five-star review! We are thrilled to hear that you had a great experience with our service. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Wayside Garage
5

Great job!

Thank you for the five-star rating, Noelle! We're delighted to hear that you had a great experience with us! If there's anything else we can do to make your experience even better, please let us know. We appreciate your support of our business!

- Wayside Garage
5

Great service, friendly, knowledgeable staff.

Thank you for the high praise, Scott! It's fantastic to hear that you had a great experience with our team. We take pride in our friendly and knowledgeable staff, and we're thrilled that it made a positive impact on your visit. We look forward to serving you again soon!

- Wayside Garage
5

Wayside Garage is a car hospital, and its technicians are like doctors.. My Cadillac was their patient, and its diagnosis and treatment were thorough.. This being our only car, Wayside picked it up in poor health and delivered it back well to our home.

Thank you so much Ron! It was our pleasure caring for your Cadillac.

- Wayside Garage
Wayside Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Wayside Garage (831) 899-2425 if you have any issues in accessing any area of our website.