There was an engine oil leak in my car (Toyota Camry), so I visited there on Friday (4/15/2022) to fix it. They said I needed to make an appointment to fix my car within the day I visit (half-day or more). I made an appointment on Tuesday(4/19/2022) and they gave me an appointment card. I dropped off my car at 8:30 am with the appointment card showing "oil leak". I called at 11:32 am to check my car status. They said they were checking my car. I called them again at 2:18 pm, they said they were doing paperwork and they would call me in 20 min. I got a report from them via e-mail. At 3:17pm, they just did a total basic visual inspection that I did not request!!! and invoiced $289. The service manager said it was included in the inspection. They did not fix anything about the engine oil leaking. They estimated $9,900 for fixing other matters that I never asked. I spent two days and $289 to fix engine oil leak (it looks like just loosen oil pan plug ) but I got only a report that I never asked for. I do not recommend this place for fixing your car. Update) They called me on Wednesday (04/20/2022) and offered a free oil change for removing this review. I turned down the offer. They were not interested in my car's ENGINE OIL LEAK and kept explaining why the "Comprehensive Vehicle Inspection($289)" was required. They still don't understand what I want. I needed to fix my car's ENGINE OIL LEAK.
Minsung, We are unhappy to hear of your dissatisfaction. We work hard to provide great service in which the prices reflect the quality of the service. Please give us a call if you have any additional questions or concerns that we can address, we would be more than happy to discuss your experience with you, thank you. (831) 899-2425
- Wayside Garage