In my 30 plus years in the automotive business there’s one call that I get daily. How much? The reality is, the price is going to be close no matter where you go. The difference is the relationship you create with your auto repair shop, their level of certification, and the warranty they provide.
There is value in not being just a number. That reason alone is why I love my job. The absolute best part of what I do is the relationship that is built with each customer. Finding an auto repair shop that doesn’t focus on meeting a quota, but instead focuses on keeping your second highest investment maintained to help prevent you from experiencing a mechanical breakdown is key.
Knowing who is repairing your vehicle is just as important, if not the most important thing to consider when choosing a shop. Many shops hire people based on wether or not they have a pulse. Meaning, they just need a body to be there and do work. Verifying that you have a certified technician repairing your vehicle ensures that your auto repairs will be done properly and with integrity. Certified technicians are normally required to continue their education and recertification periodically to keep their credentials. For the consumer, this means that the person working on their vehicle must keep up to date with all of the changes going on in our industry.
We all know that we don’t live in a perfect world. Even a product that is made with the highest caliber materials may have an issue at some point. This is where a good warranty comes into play. Knowing that if you are visiting family in Arizona and have a mechanical issue, if it’s something that your reputable shop has repaired, you’re covered! A shop that stands behind their product and repair shows both pride and credibility in their work.
In conclusion, instead of asking “How much,” ask questions that help you learn more about who is working on your vehicle. What is their warranty? What kind of certifications do you have? Are any of your technicians Master Technicians? How long have they been in the business? Once you choose, give them the opportunity to create a relationship with you and your car. Once they start to know you and your car, the auto repair shop will be more aware of what your personal automotive needs are.